TERMS & CONDITIONS
1. About us
These terms and conditions (the Terms) apply to your use of the SoulSpace Academy website and to bookings for courses, qualifications, workshops, mentoring, online learning and other training services supplied by SoulSpace Academy (we, us or our).
Our legal name is SoulSpace TTC Limited, trading as SoulSpace Academy. We are a company registered in England and Wales under company number 15283025. Our registered office address is 7 St. Georges Yard, Castle Street, Farnham, Surrey, United Kingdom, GU9 7LW. You can contact us at
info@soulspaceteachertraining.co.uk or 01420 579067.
Our website is https://www.soulspaceteachertraining.co.uk/ (the Website).
2. About these Terms
Please read these Terms carefully before using the Website or booking a course. By submitting a booking and accepting these Terms, you agree to be bound by them.
These Terms apply to consumers booking training primarily for purposes outside their trade, business, craft or profession. If an employer or other organisation books training on your behalf, separate business terms may apply.
Nothing in these Terms affects your statutory rights.
3. Course information
We take reasonable care to ensure that course descriptions, dates, locations, fees, teaching arrangements, accreditation information and entry requirements are accurate when published. Course pages and booking information form part of your contract with us.
Images, timetables, module descriptions and information about individual tutors are illustrative unless we expressly confirm otherwise. We may make reasonable changes where necessary to maintain teaching quality, respond to circumstances outside our control, meet awarding-body requirements or improve the course. Section 12 explains how significant changes will be handled.
Unless expressly stated, completing a course does not guarantee that you will pass an assessment, receive a qualification, secure employment, obtain insurance or be accepted by a professional body.
4. Eligibility and entry requirements
You must be at least 18 years old to book a course unless we agree otherwise in writing.
You are responsible for checking and meeting all published entry requirements. You must provide complete and accurate information about any relevant qualifications, experience, health conditions, injuries, accessibility requirements or other circumstances that may affect safe participation.
We may request evidence of eligibility. If information supplied is materially inaccurate or incomplete, we may refuse or end your participation. We will act reasonably and will explain any payment consequences in accordance with these Terms and applicable law.
5. How a booking is made
Your booking is an offer to purchase the selected course. A binding contract is formed when we send you written confirmation that we have accepted your booking, following receipt of the required deposit or course fee.
If we cannot accept your booking, we will tell you and refund any payment received.
You are responsible for checking that the course, dates, location, format, fees and payment arrangements shown in your confirmation are correct and for notifying us promptly of any error.
6. Course fees, deposits and payment plans
The total course fee, deposit, instalments and payment dates will be shown on the relevant course page, booking form, invoice or payment-plan agreement. Unless stated otherwise, fees are shown in pounds sterling and include any VAT that is legally chargeable.
A place is not secured until we have accepted your booking and received the required deposit or first payment.
Deposits and instalments are treated as part-payment of the total course fee. Subject to sections 7, 8 and 12, the deposit and any instalments already paid are non-refundable after any applicable statutory cancellation period. These payments contribute towards reserving a limited course place and the administrative, planning, teaching and delivery costs we commit to as the course progresses. We will not retain a deposit or instalment, or impose a further cancellation charge, where doing so would be unlawful or disproportionate to the loss we reasonably incur.
If you select a payment plan:
1 you remain responsible for the full course fee, subject to your cancellation rights and these Terms; 2 payments must be made on the agreed dates;
3 once an instalment has been paid, it is non-refundable, subject to your statutory rights and sections 7, 8 and 12; 4 you must contact us promptly if you expect a payment to be late; and
5 failure to pay may result in suspension from teaching, access to online materials or assessment after we have given reasonable notice and an opportunity to resolve the missed payment.
We may recover reasonable costs arising from an overdue payment where permitted by law. We will not charge an undisclosed fee or penalty.
7. Your statutory right to cancel an online or off-premises booking
If you book as a consumer online, by telephone or away from our business premises, you will normally have a legal right to cancel the contract within 14 days without giving a reason. The cancellation period ends 14 days after the day on which the contract is formed.
To exercise this right, you must send us a clear statement of your decision to cancel by email to info@soulspaceteachertraining.co.uk or by post to SoulSpace Academy, 7 St. Georges Yard, Castle Street, Farnham, Surrey, United Kingdom, GU9 7LW. You may use the model cancellation form in Schedule 1, but you do not have to.
If you cancel within the statutory cancellation period, we will refund payments due to you within 14 days after being informed of your decision, using the same payment method unless agreed otherwise.
If you ask us to begin providing services during the 14-day cancellation period and then cancel within that period, we may charge a proportionate amount for services supplied up to the time you cancel, provided we obtained your express request to begin early and gave you the information required by law.
Where we supply digital content immediately, such as downloadable manuals, recorded lessons or an online learning module, your statutory right to cancel that digital content may be lost once supply begins only if, before access begins, you expressly consent to immediate supply, acknowledge that the right to cancel will be lost and receive confirmation of that agreement.
8. Cancellation by you after the statutory cancellation period You may cancel your place at any time by emailing info@soulspaceteachertraining.co.uk.
After any applicable statutory cancellation period has ended:
1 The deposit is non-refundable, except where these Terms or the law provide otherwise. 2 Instalments already paid are non-refundable to the extent that they reasonably reflect the services provided and the losses and costs incurred by SoulSpace Academy as a result of your cancellation.
3 If you cancel before the course begins, we may retain payments already made or require payment of an outstanding amount that reasonably reflects the loss directly caused by your cancellation. We will take account of any costs saved and whether we are able to fill your place.
4 Once the course has started, your place cannot be offered to or filled by another student because new students cannot join after teaching has commenced. By this stage, SoulSpace Academy will also have committed the teaching, administration, venue, course-material and other delivery costs associated with your place. You will therefore remain liable for the full course fee, subject to your statutory rights and provided this amount reasonably reflects the loss caused by your withdrawal.
5 Any payments already made will be applied towards the amount due. Any refund legally due, or outstanding amount payable, will be calculated reasonably and explained to you on request. We will not charge more than the total course fee.
6 Once you have started the course, you may request one deferral because of illness, injury or significant personal circumstances in accordance with section 9. No deferral or administration fee will be charged. Payments already made will be transferred to the agreed future intake and will not be refunded. Deferral does not cancel or reduce your obligation to pay the full course fee.
If you do not attend, stop attending or withdraw without providing written notice, this will be treated as a cancellation on the date we become aware of your withdrawal. If the course has already started, you will remain liable for the full course fee in accordance with this section.
9. Transfers and deferrals
Before a course begins, requests to transfer a booking to another person, course or intake, or to defer a place, must be made in writing. Transfers and deferrals are not automatic and depend on eligibility, availability, timing, awarding-body rules and the costs already incurred.
Once your course has started, you may request to defer your remaining studies once because of illness, injury or significant personal circumstances. If we approve the request, no deferral or administration fee will be charged. Amounts already paid will be transferred to the agreed future intake and will not be refunded. Any unpaid balance remains payable in accordance with the original payment plan unless we agree a revised schedule in writing.
Deferral requests must be made in writing as soon as reasonably possible. We may request reasonable supporting information, such as a medical note, where appropriate. Approval is subject to a suitable future intake being available, your continued eligibility, any applicable awarding-body rules and our ability to provide the remaining course content. We will act reasonably and will not unreasonably refuse a qualifying request.
We will confirm the new intake, any revised timetable and the treatment of your existing payments in writing. A student may normally defer only once. A further deferral may be considered at our discretion in exceptional circumstances and may involve a reasonable charge that is explained and agreed in advance.
10. Attendance, study and assessment responsibilities
You are responsible for:
1 attending required sessions punctually and completing the required learning hours;
2 completing coursework, practice, observation, teaching, assessment and other requirements by the stated deadlines;
3 having suitable equipment, internet access and technology for any online elements; 4 following tutor instructions, health and safety rules and venue policies;
5 behaving respectfully towards tutors, staff, other students, clients and members of the public; and 6 ensuring that any work submitted is your own and complies with academic integrity requirements.
Failure to meet attendance or assessment requirements may delay or prevent completion or certification. Additional teaching, reassessment, extensions or replacement sessions may incur a reasonable additional fee where this was disclosed in advance or agreed with you.
11. Health, injuries and safe participation
Teacher training and movement-based courses may involve physical activity. You are responsible for deciding whether you are fit to participate and for seeking medical advice where appropriate. You must tell us and the relevant tutor about any injury, pregnancy, medical condition, disability or change in health that may affect your safe participation.
You must work within your own abilities and stop if you experience pain, dizziness, illness or unusual discomfort. Our tutors may adapt or stop your participation where they reasonably believe this is necessary for safety.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for death or personal injury caused by our negligence.
12. Changes or cancellation by SoulSpace Academy
We may make reasonable changes to course content, timetables, tutors, teaching formats or venues where necessary. We will give as much notice as reasonably possible and aim to ensure that the overall course remains materially consistent with the description purchased.
If we make a significant change that materially disadvantages you, we will offer an appropriate remedy, which may include accepting the change, transferring to a suitable alternative, deferring your place or cancelling and receiving a fair refund for the part of the course not supplied.
We may postpone or cancel a course because of low enrolment, tutor illness, venue problems, public-health measures, safety concerns or another event outside our reasonable control. If we cancel the entire course before it begins and cannot offer a suitable alternative that you accept, we will refund all course fees and the deposit paid to us.
If a course is interrupted after it begins, we will act reasonably and may reschedule sessions, change the delivery method, provide a suitable alternative or refund the part that cannot be supplied. We are not responsible for your separate travel, accommodation, childcare or other consequential costs unless the law requires otherwise, so you should consider flexible or refundable arrangements.
13. Suspension or removal from a course
We may suspend or remove a student for serious or repeated misconduct, unsafe behaviour, harassment, discrimination, academic dishonesty, material breach of these Terms, failure to meet essential course requirements or non-payment.
Except where immediate action is reasonably required for safety or serious misconduct, we will explain the concern and give you a reasonable opportunity to respond or correct the breach. Any financial consequence will be fair and will reflect the services supplied and loss reasonably incurred; it will not operate as a penalty.
14. Qualifications, accreditation and awarding bodies
Where a course leads to, supports or prepares you for an external qualification or accreditation, the relevant awarding body's rules, assessment standards and registration requirements may also apply. We will identify the relevant body in the course information where applicable.
Certification depends on satisfying all required academic, practical, attendance, payment and administrative requirements. We cannot guarantee that an awarding body or third party will accept an application, award a qualification or continue a particular accreditation indefinitely.
15. Course materials and intellectual property
All intellectual property rights in our Website, branding, manuals, videos, presentations, lesson plans, training resources and other course materials belong to us or our licensors.
We grant you a personal, limited, non-exclusive and non-transferable licence to use course materials for your own learning and, where relevant, your own professional teaching practice. You must not copy, sell, publish, upload, share, distribute, record, reproduce or create a competing course from the materials without our prior written permission, except where the law permits.
You must not record a class, tutor or another student without prior permission from us and every identifiable person concerned.
16. Photos, video and testimonials
We will not use identifiable photographs, video, audio or testimonials of you for promotional purposes without an appropriate lawful basis and any consent required by law. Where consent is relied upon, you may withdraw it for future use by contacting info@soulspaceteachertraining.co.uk. Withdrawal will not affect use that was lawful before withdrawal, and it may not always be possible to recall material already printed or lawfully published.
17. Data protection and privacy
We process personal information in accordance with applicable data-protection law. Our Privacy Notice at https://www.soulspaceteachertraining.co.uk/privacy-policy explains what information we collect, why we use it, the lawful bases we rely on, who we share it with, how long we keep it, international transfers and your rights.
Our cookie banner explains how cookies and similar technologies are used and allows you to manage your preferences. Where required, optional cookies will not be set without your consent.
You are responsible for respecting the privacy and confidentiality of other students and any members of the public encountered during training or teaching practice.
18. Website use
You may use the Website only for lawful purposes. You must not:
1 misuse, damage, disrupt or attempt to gain unauthorised access to the Website, its server or any connected system;
2 introduce viruses, malicious code or other harmful material;
3 scrape, copy or commercially exploit Website content without permission;
4 impersonate another person or submit false or misleading information; or
5 use the Website in a way that infringes another person's rights.
We may suspend, withdraw or change any part of the Website without notice. We do not guarantee that it will always be available, uninterrupted, secure or free from errors.
19. Third-party websites and platforms
The Website or a course may link to or use third-party services, including booking, payment, video, learning, messaging or social-media platforms. We are not responsible for third-party content or services that we do not control. Your use of those services may be governed by separate terms and privacy policies.
20. Our responsibility to you
We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for loss that was not foreseeable, loss caused by information or circumstances you failed to disclose, or business losses such as loss of profit, revenue, opportunity or goodwill where you are acting as a consumer.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
21. Events outside our reasonable control
We will not be in breach of these Terms for delay or failure caused by an event outside our reasonable control. We will contact you as soon as reasonably possible, take reasonable steps to minimise the effect and explain any revised arrangements. If the disruption is prolonged or prevents us from supplying a material part of the course, the remedies in section 12 will apply.
22. Complaints
If you have a concern, please email info@soulspaceteachertraining.co.uk promptly so that we can try to resolve it.
Our complaints procedure is available on request by emailing info@soulspaceteachertraining.co.uk. We aim to acknowledge a formal complaint within 5 working days and provide a substantive response within 20 working days, where reasonably possible.
If your complaint relates to an awarding body, an additional appeals or complaints procedure may apply.
23. Communications
We may contact you using the email address, telephone number or postal address supplied with your booking. You must keep your contact details up to date and check course communications regularly.
Service messages about your booking or course are separate from marketing. We will send electronic marketing only where permitted by law, and you can opt out at any time.
24. Changes to these Terms
The Terms in force when we accept your booking will apply to that booking. We may update the Website terms from time to time. We will not retrospectively make a material change to an existing course contract without a lawful reason and, where required, your agreement.
25. General legal terms
If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will continue in effect. If we delay enforcing these Terms, we may still enforce them later.
No person other than you and us has a right to enforce this contract under the Contracts (Rights of Third Parties) Act 1999.
26. Governing law and courts
These Terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also benefit from mandatory protections under the law of, and bring proceedings in the courts of, the part of the United Kingdom where you live. Otherwise, the courts of England and Wales will have jurisdiction.